Challenges with the legacy Evaluation Processes

Existing apprenticeship evaluation and examination processes can be outdated and cumbersome. Applicants had to navigate a manual, paper-based system that involved emailing assessment forms, printing them out, signing them by hand, and then scanning and storing them on email. This inefficient method was time-consuming, prone to errors, and did not allow applicants the flexibility to work on their applications section-by-section. They couldn’t easily save drafts, refine their answers, or fully check the forms before submission, leading to a disjointed experience. We wanted to transform this.

A digital workflow

We envisioned a smoother, more user-friendly assessment process that leveraged digital documents. After initial research and analysis, we decided to develop a dynamic PDF template structure, customised specifically for CIOB apprentices. This new system not only allows apprentices to be continually assessed throughout their journey but also simplifies the recording and evaluation of their Knowledge, Skills, and Behaviours (KSBs), all the way through to the crucial End-Point Assessment (EPA).

Results

The introduction of this new digital-based form system had a transformative impact on the CIOB apprenticeship assessment process. By replacing the old paper-based method with an interactive, user-friendly digital solution, we significantly improved the efficiency and accuracy of the qualification process.